Data subject rights

Data Deletion

You can request the deletion of personal data associated with your contact with ETZ Soft or with the integrated Facebook and Instagram channels.

This is a translation. In case of divergence, the Portuguese version prevails.

Last updated: July 26, 2026

How to request

Send an e-mail to contato@etzsoft.com.br with the subject “Exclusão de dados — Meta/Omnichannel” (“Data deletion — Meta/Omnichannel”). So that we can locate the correct records, provide only:

  • your name;
  • the channel used: Facebook, Instagram, WhatsApp or website;
  • the profile, e-mail or phone number through which the interaction took place; and
  • a brief description of the data or conversations you want deleted.

Never send a password, access token or security code. We may ask for a minimal identity confirmation before completing the request.

Responsible e-mail: contato@etzsoft.com.br

Request deletion

What happens next

  1. We record receipt of the request.
  2. We confirm the identity and locate the related records.
  3. We delete or anonymize the data when the request is applicable.
  4. We inform you of the completion or explain any legal basis for retaining part of the records.

Data necessary for compliance with a legal obligation, fraud prevention or the regular exercise of rights may be kept for the applicable period, with restricted access.

Revoke access on Facebook or Instagram

You can also remove the access of the ETZSoft Atendimento app in the apps and websites settings of your Facebook or Instagram account. Revocation prevents new access through the integration, but does not automatically delete earlier records that still have a purpose and legal basis for retention.

Other rights

Deletion is only one of the rights available. To learn about the other rights and understand how we process your data, read our Privacy Policy.